Frequently Asked Questions

No, after signing up for the service, it is not necessary for you to call the testing system because Hotline2U will check for you. But if you need to check your testing status as a one-off, you can still call the testing system yourself anytime.

No, signing up for the service does not prevent you from also calling the random testing system. If you need to check your testing status as a one-off, you can still call the testing system yourself anytime.

Starting February 2021, Hotline2U works with only the ‘Sentry’ Drug Testing Notification System. Hotline2U no longer supports color code systems or other testing systems outside of Sentry. If you are unsure whether you call a Sentry system, ask your probation officer or listen to this sample recording to hear whether the prompts match the system that you are required to call. The Sentry system has three prompts 1) language selection 2) ID number 3) confirmation of the first three letters of your last name.